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FAQs

When will I receive my order?

The order takes 2-7 business days to process, plus the selected shipping method on top of that. 

 

If I have a problem with my order, what do I do?

Please send us a short description of the error, pictures, and order number within 30 days after receiving your order. Send email to alzuleycha@alzuleycha.com. 

 

What is your return policy?

We hope you love your Alzuleycha product, but we understand that sometimes expectation can be frustrated. If for any reason you are not completely satisfied with an item, you may return it to us for exchange or full refund less any shipping charges. 
Returns must be delivered to us within 30 days of the date you received the item(s). 
Before you make a return you must email us at alzuleycha@azuleycha.com to request a return authorization. Please include your order number, or receipt, and item(s) you wish to return.
Returns delivered after 30 days and up to 60 days will be issued in the form store credit (gift card).
Return shipment cost are the responsibility of the buyer.
To be eligible for a return, your item must be unused and in the same condition that you received it.  
We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

 

Can I cancel or change my order?

 

We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed. 

 

It´s past estimated delivery date and I have not received my order yet.

Please send us an email with your order number within 7 days after estimated delivery time. 

 

Why is my order shipping in multiple packages?

Some products might be shipped separately because they are fulfilled in different centers.

 

What is California Proposition 65?

Our pillows made be made of materials containing chemicals identified on California Proposition 65. In accordance with California Proposition 65, we issue the following warning to our California customers: These products may contain one or more chemicals known to the state of California to cause cancer and birth defects or other reproductive harm. This warning is found in the details on the product detail page for applicable items. For more information regarding California Proposition 65 and lead-related FAQs, got to www.P65Warning.ca.gov.

 

Any other questions?

Get in touch with us, alzuleycha@alzuleycha.com